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Active Listening Skills

Successful communication is founded on effective active listening skills and all aspects of our personal and professional relationships rely on these skills for their success. This training aims to develop and enhance active listening skills in order to support positive employee relationships and team wellbeing. This has never been more necessary since the increase of remote and lone working.

Course Objectives

  • What are Active Listening Skills and their benefits?

  • Effective listening / barriers to good listening.

  • Looking at values and developing awareness of self.

  • The importance of good listening skills in offering emotional containment, protecting staff wellbeing and knowing when to refer on.

  • The importance of self-awareness and professional boundaries.

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