Communication is an interpersonal skill that no person can be without. It helps people to get the best from various relationships, including those with clients, colleagues and managers. Good communication skills are the foundation for good leadership and management, and fundamental to performance.
This course seeks to develop a range of skills that allow people to communicate more effectively.
To identify effective communication practices and techniques to overcome communication challenges within the workplace.
To recognise and value the different communication styles used by themselves and their colleagues including verbal and non-verbal communication.
To develop their own communication styles to create engagement and understand with others
To build active listening.
To explore useful questioning techniques.